Customer Service Officer at Audacious Business Concept Limited

Audacious is Nigeria's fastest growing fashion retail organization. The company retails female apparel (casual, business Casual, business) to the discerning woman.Audacious currently has eight outlets in different locations in Nigeria and plans to add more before the end of year 2016. We are very conscious of the importance of a convenient shopping experience for our clientele, this is why all our outlets are in the prime malls in the country. We are recruiting to fill the vacant position below:Job Title: Customer Service OfficerDescriptionWe are looking for a driven Customer Service Officer to attend to customers’ complaints and need, attract and interact with targeted virtual communities and networks users. The successful candidate will be joining our Creative Services Team.The goal is to gradually achieve superior customer engagement and intimacy, website traffic and revenue by strategically exploiting all aspects of the social media marketing roadmap.ResponsibilitiesResolve customers’ complaint via phone, email, mails or social media.Use telephones and social media platforms to reach out to customers and attend to their needs.Greet customers warmly and ascertain their complaints and needs.Assist with issues placing orders and exchanging goods.Collaborate with other departments (Social media specialist, sales etc) to manage reputation, identify key players and coordinate actions. 

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