Customer Service Officer at A Leading Pan-African Bank

Our client is a leading pan-African bank with operations in various countries across the continent.They are a full-service bank that provide wholesale, retail, investment and transactional banking services to governments, financial institutions, multinationals, local companies, small and medium-sized enterprises (SMEs) and individuals. This service is delivered through various business divisions which include Consumer Banking, Commercial Banking and Corporate and Investment Banking.Our client, is currently recruiting qualified candidates to fill the position below:Job Title: Customer Service OfficerLocation: Rivers, AbujaJob SummaryWe are currently recruiting “Customer Service Officer - Commercial Banking” across various locations in Nigeria for our client.They will be responsible for provision of effective customer service and excellent support to Commercial Banking Customers towards achieving the bank’s corporate goal.ResponsibilitiesFollow up on customers’ transactions by liaising with branches, trade operations, credit risk management, treasury and other support unitsEnsure the cheques are confirmed to the clearing unit and also to other business officesDaily supervision & monitoring of accounts and prompt response to customer requestsFollow on transactions with internal and external customers.Ensure error free processing of customer’s transactionsEnsure the Team’s approved cost budgets are not exceededTimely response and providing solutions to customers’ request via electronic meansSending periodic statements to Customers or based on requestPreparing RDAS trade schedule and any other reports required within the CCS unit;Assisting to resolve online banking channels used by the customersProactively advising customers of their matured obligation well-ahead of their maturity dates and immediately advised by Trade.Forwarding of documents for PAAR processing.Checking online and proactively advising customers of the issuance of PAARsTracking resolution of customers’ issues/complaints.Endorsement of Shipping documents and ensuring documents are dispatched to customers.Other duties as assigned by Supervisor

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