Customer Service Officer

Literamed Publications Nigeria Limited, est. 1969, is Nigeria's leading Children's book publisher. Its imprint, "Lantern books" is now a household name in Nigeria and West Africa.Literamed has in its stable over 400 titles of books for Pre-primary, Primary, Secondary and Literature texts for different age ranges, all widely accepted in Nigerian Schools.We are recruiting to fill the vacant position below:Job Title: Customer Service OfficerLocation: LagosJob DescriptionsManage the customer service unitSee to the creation of school data base per region, zone, state, local government and formulate ways to service the schools promptlyDevelop strategies and channel of interaction with bookshops, schools and other brand usersRelate all customer complaints to the appropriate department and follow through with the solutionAnswer customer inquiries via phone, email, and in personEnsure information are passed to customers on the following areas:New product developmentIntroduction of new productNew discount policiesOngoing promotionsChange in pricingMarketing related activities to support salesEnsure that invoices are raised promptlyEnsure that customers making purchase at head office are attended quicklyAdvice on ways to reduce the lead time between invoicing and delivery.Provide recommendation to address customer issues in a timely manner 

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