Customer Service Officer

 Mctimothy Associates Consulting Limited is a full-service Management consulting, Recruitment and Business Training Firm that enables business greatness and effectiveness through customer-centric innovative solutions.We are recruiting to fill the position below:Job Title: Customer Service OfficerLocation: LagosJob DescriptionWe are looking for a customer-oriented service representative.A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers.ResponsibilitiesManage large amounts of incoming callsGenerate sales leads Identify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Keep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers 

Apply at https://ngcareers.com/job/2019-04/customer-service-officer-134/