Customer Service Manager at Spectrum Forwarding & International Logistics Limited

Spectrum Forwarding & International Logistics Limited have been practicing Logistics business since year 2004 and was incorporated and registered in Nigeria on the 29th December, 2009 with Corporate Affair Commission.We are recruiting to fill the position below:Job Title: Customer Service ManagerKey ResponsibilitiesAttend to customer requests and all issues related to Export/Import cargoes via call, email, fax and any possible channels within agreed timelines and as assigned by direct supervisor through task demarcation or on ad-hoc basis.Lead and manage Customer Service Representative (CSR) team to ensure departmental/company goals and objectives are metProvided extended follow up with customers via phone on Special cargo detail submission, Documentation improvement etc.Reach out timely to other stakeholders and functions in order to have timely coordination on solution offering to customers.Investigate customer’s problems and find solutionsBuild and maintain strong, long-lasting customer relationshipsDevelop a trusted advisor relationship with customersHire and train Customer Service RepssEnsure the timely and successful delivery of our solutions according to our customer’s needs and objectivesAnalyze data and statisticsWork with sales, IT specialists, warehouse supervisors, shipping and inbound freight coordinatorsCompile and print records on overall customer satisfactionIsolate and identify areas of improvementOther tasks as assigned by SupervisorWorking overtime as per task distribution as when required 

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