Customer Service Agent at is Nigeria’s first online cooking gas, equipment, accessories and servicing company offering outstanding, quick & safe delivery of liquefied petroleum gas (LPG) and its related products to homes and industries.Job Title:Customer Service Agent INTRODUCTION TO THE ROLEAs a Customer Service Agent you will be part of the Customer Service team in Kiakia Gas, Nigeria’s first online LPG platform.We are looking for open-minded, vibrant, creative, goal oriented and hard working individuals with extensive marketing and customer service experience.DUTIESManage large amounts of incoming callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionAssist in the selling processes for our customers and generating additional Sale.Build sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits; follow up through emails, phone or any other required means to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policies.Collecting and storing useful data within our backend system 

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