Customer Retention Officer at IROKO Partners Limited

IROKO is Africa's leading entertainment technology company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world's largest online catalogue of African content, totaling 10,000+ hours. We are recruiting to fill the position below:Job Title: Customer Retention OfficerLocation: LagosDuties & ResponsibilitiesPlacing engagement and retention calls to our local customer base to provide support.Troubleshooting and resolving customers’ problems with our product by determining the cause of the problem, then selecting and explaining the best solutionAchieving and maintaining proficiency with our escalation matrixesConsistently staying up-to-date with new irokotv products/services

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