Customer Relationship Officer at Willers Solutions Limited

Willers Solutions Limited - Our client, a reputable group of Companies that are into Engineering, Construction, Power e.t.c. are currently recruiting suitably qualified candidates to fill the position below:Job Title: Customer Relationship OfficerLocation: LagosResponsibilitiesOpen and maintain customer accounts by recording account informationResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionMaintain financial accounts by processing customer adjustmentsRecommend potential products or services to management by collecting customer information and analyzing customer needsPrepare product or service reports by collecting and analyzing customer informationContribute to team effort by accomplishing related results as neededManage large amounts of incoming callsBuild sustainable relationships of trust through open and interactive communication.Provide accurate, valid and complete information by using the right methods/tools.Resolve customer complaints via phone, email, mail or social mediaUse telephones to reach out to customers and verify account informationGreet customers warmly and ascertain problem or reason for callingWork with customer service manager to ensure proper customer service is being deliveredClose out or open call records and compile reports on overall customer satisfactionResolve customer complaints via phone, email, mail or social media 

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