Customer Relationship Officer at Romanspage Global

Romanspage Global - Our client, due to expansion, is currently hiring suitably qualified candidates to fill the position below:Job Title: Customer Relationship OfficerLocation: LagosJob DescriptionDeal directly with customers either by telephone, electronically or face to faceRespond promptly to customer inquiries.Sell the company through social media, cold calls and so on.Monitor competition.Handle and resolve customer complaints.Obtain and evaluate all relevant information to handle inquiries and complaintsPerform customer verifications.Direct requests and unresolved issues to the designated resource.Keep records of customer interactions and transactions.Record details of inquiries, comments and complaints.Follow up on customer interactions.

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