Customer Relationship Officer at Kraks Media

KRAKS is a foremost online provider of all social media entertainment; well known for keeping our subscribers and followers at the edge of their seats with rib-cracking content and a well-oiled information wheel. Creativity, commitment, and attention to detail are some of the factors that have made us prominent in the Nigerian entertainment industry. Our ever-growing dominance covers various social media platforms including; Instagram, Facebook, Twitter, Youtube, and Snapchat.Due to its expansion, we are recruiting to fill the position below:Job Title: Customer Relationship OfficerLocation: LagosResponsibilitiesBuilding and maintaining relationships with clients and key personnel within customer companies.Conducting business reviews to ensure clients are satisfied with their products and services.Alerting the sales team to opportunities for further sales within key clients.Letting customers know about other services the company offers.Attending meetings with clients to build relationships with existing accounts.Achieving client relationship targets and KPI’s as set by the team lead.Working closely with Account Officers and business development officersEscalating and resolving areas of concern as raised by clients.Carrying out client satisfaction surveys and reviews.Monitoring company performance against service level agreements and flagging potential issues.Updating the Team lead and ensuring account managers are aware of changes within clients.Passing leads to the sales team and following up on progress.Liaising with internal departments to ensure client needs are fulfilled effectively.

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