Customer Relations Officer at Fifth Quadrant Performance Limited

Fifth Quadrant Performance Limited - Our client, is recruiting suitably qualified candidates to fill the position below:Job Title: Customer Relations OfficerLocation: LagosResponsibilitiesIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesAssist with placement of orders, refunds, or exchangesInform customer of deals and promotionsCompile reports on overall customer satisfactionResolve customer complaints via phone, email, mail or social media. 

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