Customer Fleet Operations Officer at Dangote Group

The Dangote Group is a diversified and fully integrated conglomerate with interests across a range of sectors in Nigeria and Africa. Current interests include Cement, Sugar, Flour, Salt, Pasta, Beverages, Noodles, Poly Products, Transportation and real estate with new initiatives in the Oil and Gas, Telecommunication, Fertilizer and Steel sector of the economy.We are recruiting to fill the positions below:Job Title: Customer Fleet Operations OfficerLocations: NigeriaKey Roles and ResponsibilitiesMaintain accurate fleet inventory per customers to ensure data integrityMaintain accurate utilisation data per customers for all trucks in operationManage customers repayment process in a transparent manner.Initiate truck repossession in the event of payment defaultEnsure that allocated trucks complete the required number of trips for its designated plantSign-off monthly truck performance (trips & volume) with customerDocument reports of Agreement breaches for investigation and analysisEnsure that all necessary statutory documents required for vehicles’ roadworthiness are in placeCarryout periodic Customer surveys to gauge the level of satisfaction with the schemeEnsure that Remedial Action Plans generated from various audits and inspections are recorded and tracked until close-out.Process change of ownership documents (in conjunction with Risk Team) for customers at the end of payment cycle.Accountability:Adherence to OEM Maintenance recommendations.Truck Preventive / Breakdown maintenanceTruck Inspection/spot checkTruck integritySpare parts availabilityAssurance of fleet integrityMaintenance cycle timeKey Interfaces:Control & Surveillance TeamThird Party Maintenance WorkshopsCustomersSales & Marketing TeamLogistics Operations TeamFinance Team 

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