Customer Care Representative at Darmac Engineers

Darmac Engineers, is a civil engineering firm with a successful track record of cost-effective project implementation. Located in Lagos, Nigeria offers a broad base of planning, design, survey, construction management and operational expertise. Darmac Engineers are experts in the field of engineering for the offshore industry. We are highly experienced in creating innovative and cost-effective solutions for the most challenging environments, including harsh environments, remote locations and very deep waters.We are recruiting to fill the position below:Job Title: Customer Care RepresentativeLocation: LagosResponsibilitiesAttend to phone calls from customers and resolve enquiries, queries, email or other means as directed.Receive all incoming emails and distribute to appropriate quartersEnsure that the team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.Negotiation & Objection HandlingResolves customer complaints via phone,Receive all walk in customers and direct them to the appropriate department, ensure they are properly attended to.Transfer all incoming call to department concernCustomer Relationship ManagementMarket/Competitor KnowledgeWill be experienced at dealing with both inbound and warm outbound calls, emails and social media correspondence.Will provide support to prospective clients on enquiries and after sales services and follow up administration to ensure professionalism in services.Will have the responsibility to market company products or services on all Social Media pages.Good all round administrative and organizational skills. 

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