Customer Care Representative at Conglomerate Nigeria Limited

Conglomerate Nigeria Limited is currently recruiting to fill the position of:Job Title: Customer Care RepresentativeLocation: LagosResponsibilitiesManage large amounts of incoming callsGenerate sales leads.Identify and assess customers’ needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open and interactive communication.Provide accurate, valid and complete information by using the right methods/tools.Meet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Keep records of customer interactions, process customer accounts and file documents.Follow communication procedures, guidelines and policies.Take the extra mile to engage customers. 

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