Customer Care Executive at Tizeti

Tizeti is a growing NCC licensed Internet Service Provider operating in Lekki, Lagos and expanding coverage to Lagos and Ibadan. We offer commercial and residential Internet to estates, hotels and multi-tenant buildings.We are recruiting to fill the position below:Job Title: Customer Care Executive Location: Lagos Job DescriptionProviding exceptional customer service to our customersBrand building; informing customers of the positive impact of organization’s activityShowing empathy towards customer’s issues.Providing up to date, accurate and appropriate information to customers.Inputs and update subscriber information as required.Log on service request for action.Providing customer feedback to management for improvementOptimum utilization of Customer Relationship Management systems/tools.Achieving set target.Up selling and Cross selling internet packagesResolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintains customer records by updating account information.Opens customer accounts by recording account information.Attracts potential customers by answering product and service questionsSetting up new users’ accounts and profiles and dealing with password issues; 

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