CRM Project Manager – Jumia Travel at Jumia Nigeria

Jumia is Nigeria’s number one online shopping destination where you can shop the widest selection of electronics, fashion, home appliances, kid’s items and more in Nigeria and have them shipped directly to your home or office at your convenience! We offer free nationwide delivery, free returns and have several convenient payment options to choose from, either with your debit/credit cards or cash on delivery.We employ the best people, processes and technology to provide all our customers with authentic products and first-class services.We are recruiting to fill the position below:Job Title: CRM Project Manager - Jumia Travel Location: NigeriaSummaryCRM Project Manager is responsible for improving the Customer’s lifecycle Value. He manages workflow of CRM projects.He Handles CRM Trigger campaigns through all the channels. He is able to think, plan and execute any triggered campaign within any CRM tools and then write and code the best algorithmic workflows.CRM associate reports & analyses the figures in order to improve the efficiency, the performance and the range of the campaigns.CRM Associate reports to head of CRM.Job DescriptionAs a CRM PM for Jumia Travel, you will be part of a self-motivated, highly analytical and business oriented team. Your responsibilities include:You will look after preparation, analysis and presentation of triggered campaigns from the technical setup to the content implementation into the CRM tool. You have new ideas for acquisition of new customers and retention of existing customers for all the markets. Your aim will be to come up with clear business-oriented actions and support execution, while coordinating with online marketing, BI Team and international teams.Define a roadmap of triggered and customized communications accordingly to the Customer knowledge’s inputs coming from local markets, BI Team and marketing analysis.Implement operationally the direct & triggered communications to our different segments of customers and subscribers through our different channels: email and SMS and Push Notifications.Inspire the wording content for all the communications accordingly to the Brand Guidelines.Support and coordinate the creative material, the execution process and the inputs with other central teams and local teams.Drive the commercial pressure related to the segment of the customers and subscribers.Report and comment weekly the results of CRM campaigns to the Top ManagementAnalyze the detailed results often in order to optimize the plan and increase the performance.Manages mid-sized projects independently

Apply at