Contact Centre Agent (Hausa Speaking)

Workforce Group - Our client, a reputable Commercial Bank is currently seeking applications from suitably qualified candidates to fill the vacant position below:Job Title: Contact Centre Agents (Hausa Speaking)Location: LagosSummaryWe are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.ResponsibilitiesManaging large amounts of inbound and outbound calls in a timely manner.Following call center “scripts” when handling different topics.Identifying customers’ needs, clarify information, research every issue and providing solutions.Meet personal/team qualitative and quantitative targets.Seize opportunities to upsell products when they arise. 

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