Contact Center Agent at Workforce Group

Workforce Group - Our client is currently recruiting suitably and qualified candidates for the position below: Job Title: Contact Center AgentLocation: Lagos (Island and Mainland)Job DescriptionHe/She will be the liaison between the organization and its current and potential customers.He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.ResponsibilitiesManaging large amounts of inbound and outbound calls in a timely manner.Following call center “scripts” when handling different topics.Identifying customers’ needs clarify information; research every issue and providing solutions.Meet personal/team qualitative and quantitative targets.Seize opportunities to upsell products when they arise.

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