Community Manager at Yellow Brick Road

Yellow Brick Road is an Integrated Marketing Communications agency located in Lagos State, specialising in strategy and creative development.We are recruiting to fill the position below:Job Title: Community ManagerLocation: NigeriaJob DescriptionMedium sized communications agency seeks community manger to work on one of its clients.The community manager will be  responsible for monitoring and moderating user-generated content and discussions to ensure the online community remains a safe and fun environment for teenage girls.The role coordinates with the Content Manager to ensure that all content and discussion on the platform adheres to the strategy and principles of the client.ResponsibilitiesImplement the community moderation strategy, coordinating with team members to ensure its effectiveness and providing superior support to the community with the help of various communication toolsReview and moderate all user-generated content on the platform, including submissions, comments and user profiles, to ensure it is in line with established guidelinesReview and moderate all user-generated content on all social media pagesFlag any inappropriate language/comments and positively engage users who violate guidelinesIdentify and escalate more serious offences to the team leadEncourage users to engage by posting comments and contentRespond to questions about posted topics and/or direct users to other resources as necessaryRegularly feedback insight gained from community moderation to project lead and strategy team 

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