Collections Officer

OTP Internet Technology (9 Credit) is a mobile app that provides simple, allows you to access loan at anytime, anywhere.

We are recruiting to fill the position of:

Job Title: Collections Officer

Location: Lagos

Job Description

We are recruiting for a Collections Officer who can help us achieve our company's financial goals. The ideal candidate for this position must be willing to work as part of a dynamic team.

Job Description

  • Monitor accounts to identify overdue payments
  • Make calls to customers about their loan repayments
  • Advise customers on their various payment options and inform them of further actions that may be taken to collect overdue debts
  • Negotiate payment plans and schedules
  • Conduct collections process on each customer that includes, phone calls, emails and text messages
  • Develop collection methods that brings in revenue and ensure full repayment of loans
  • Process payments and refunds
  • Keeping accurate records and reports on collection activities