Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs.We are recruiting to fill the position below:Job Title: Cloud Network and Security EngineerLocation: LagosDepartment: TechnicalReporting Line: Cloud Operations ManagerJob Type: PermanentJob DescriptionWe are seeking new talent to join our Cloud/Managed Service team. So, if you are a trained, motivated Network/Security Engineer with Cloud/Virtualization experience and are interested in a career delivering innovative solutions to our growing client base, then this is your ideal opportunity!ResponsibilitiesThe specific responsibilities shall include to:You will work with diverse technologies on a team of highly skilled System Engineers responsible for the end-to-end ownership of the deployment, sustainability, performance, tuning, security and day-to-day operations of our cloud network and security infrastructure.You will build tools and automation to eliminate manual operations and craft repeatable processes, thereby maintaining a highly available infrastructure.You will be responsible for performing changes to maintain the reliability of the network as it grows. This is a mix of engineering and operations role with strong customer focus for a global, world-class IaaS provider operating 24x7x365.Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.Provide level 2 technical support for cloud customer complaints.Identify, recommend and implement potential improvements to service efficiency.Ensure quality, up-to-date documentation exists for all services provisioned.