Clients Relationship Manager at Christian Usoboh

Christian Usoboh, a reputable cleaning and facilities maintenance firm, is recruiting to fill the position below:Job Title: Clients Relationship ManagerLocation: LagosResponsibilitiesProviding help and advice to customers using your organisation's products or services;communicating courteously with customers by telephone, email, letter and face to face.Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.Manage her client relationship arm of the firmHandling customer complaints or any major incidents, such as a security issue or a customer being taken ill;Issuing refunds or compensation to customers.Keeping accurate records of discussions or correspondence with customers.Analysing statistics or other data to determine the level of customer service your organisation is providing.Producing written information for customers, often involving use of computer packages/software.Writing reports analysing the customer service that your organisation provides.Developing feedback or complaints procedures for customers to use. 

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