Client Specialist at Thomson Reuters

Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.We are recruiting to fill the position below:Job Title: Client SpecialistLocation: Lagos, NigeriaJob DescriptionExposure to Thomson Reuters products is essentialEmphasis on EikonResponsibilitiesResponsible for a “book” of business of products and clients (including retention, growth, training, customer engagement and satisfaction), directly aligned with the account team.Develop and execute a customer retention and growth plan aligned with the overall account strategy, including specific user workflow expertise, content and sales campaigns, training, customer engagement and feedback sessions, and regular customer visits.Drive messaging/community building, transactions and add-on modules.Collect, analyze and summarize market, competitive and user trend data and share key learnings and actions with stakeholders.Customer advocate. Collate customer requirements for, prioritize and drive delivery of important enhancements, working closely with the customer and internal delivery teams.Provide as needed support to the Direct Account Team for Demo's and retentionEnter and maintain accurate, timely and relevant data in appropriate CRM systems as required.Target 80% of time spent at customer site, with additional travel as needed.We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

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