Client Service Manager at Teclab Management Services Limited

Teclab Management Services Limited is a specialist consulting firm dedicated to human resource services and management. Founded on a philosophy and style that has positioned her to consistently provide a reliable and effective work force as well as manage total overhaul, re-engineering and training services to her numerous clients since 2006.Job Title: Client Service ManagerJob DescriptionPlanning and organizing the fulfillment of client orders to ensure timely deliveryDevelop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clienteleProvide detailed explanations of product / service features to clients to aid their decisions on product choice to identify their preferences and facilitate the process to meet their needs and expectationsAssist in resolving clients’ issues / problems by listening to complaints and proffering solutions effective for satisfactory resolutionSupervise company employees to ensure they comply with set client service standards in carrying out job dutiesPrepare and manage budgets to achieve set targets and objectivesProffer recommendations to clients and aid them in selecting suitable products / services that best meets their requirementMaintain excellent customer service and ensure the customer service team adhere to acceptable standards for client serviceContact clients to ensure they are satisfied with received products and servicesDesignate work territories to client services staff and establish strategies necessary for achieving set targetsProvide clients with regular update and periodic statements to keep them abreast on changes in trendsAssess products/services to ensure they are up to the specification set by clientsCarry out surveys and research to evaluate customer satisfaction level and discover better techniques for ensuring a satisfied customer baseKeep ahead of industry’s developments and apply best practices to areas of improvementControl resources and utilize assets to achieve qualitative and quantitative targetsAdhere to and manage the approved budgetMaintain an orderly workflow according to prioritiesEnsure all set targets are achieved

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