Client Service Executive at Pivotage Consulting

Pivotage Consulting - Our client, a Health Maintenance Organization established with the objective of becoming the HMO of choice for corporate entities and private subscribing enrollees, is currently seeking to grow its team by hiring experienced personnel for the position below:Job Title: Client Service ExecutiveLocation: LagosType: Full TimeJob Category: Intermediate LevelReports to: Head of HR/Administration.Job SummaryThe Client Service Executive is saddled with the responsibility of projecting the brand impression of the company to the customers /Visitors through exceptional client service delivery.The job holder is expected to give a lasting impression to the customers about the company, its people, product and services.Job Requirements & ResponsibilitiesThis role requires the occupant to:Answer telephone calls and transfer calls or enquiries as appropriate.Receiving medical claims from Providers and all packages dispatched via courier.Monitor visitor accessProvide clerical support to claims department.On a daily basis send soft copies of company marketing materials to pre-agreed prospectsPrepare correspondence and documents as required from time to time.Control inventory relevant to the reception area.Maintain confidentiality with regards to client information.Support the Marketing / Business Development unit in generating new business leadsDirect people to their correct destination.Create and ensure a good organizational impression to visitorsManage the entire activities of the reception/front desk.Perform other administrative support tasks, such as keeping appointment calendars 

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