Client Service Executive at Marie Stopes International Organisation Nigeria (MSION)

Marie Stopes International Organisation Nigeria (MSION) is a result-oriented Social Business, which uses modern management and marketing techniques to provide reproductive health care and allied services. MSION’s goal is to meet the needs of underserved Nigerians and dramatically improve access and use of a range of reproductive health services.MSION is part of Marie Stopes International’s Global Partnership which is in over 37 countries worldwide.We  are recruiting to fill the position below:Job Title: Client Service ExecutiveAbout this RoleThe main purpose of this role is to support the Corporate Services Coordinator for the smooth running of the Support Office’s Administrative functions and the Country Programme at large through the delivery of pristine client services to our clients at the Front Office of MSION’s Support Office.The Client Service Executive shall undertake all receptionist, front office management and clerical duties at the front desk of our Support Office.The ideal candidate will have a welcoming, warm and friendly personality whilst also being very sensitive, courteous, yet disciplined. Should be able to deal with complaints and give accurate information. A client-centric orientation is essential.The goal is to make clients, guests and service providers feel comfortable and valued while on our premises whilst managing all MSION brand touchpoints.ResponsibilitiesReceiving Clients & Guests, Team Support and Information Management:Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)Greet and welcome guestsAnswer questions and address complaints; escalating as appropriateAnswer all incoming calls and redirect them or keep messagesReceive correspondences, packages etc, distribute and manage records of samePrepare outgoing correspondences by drafting mails, securing parcels etc.Check, sort and forward emails from and related accountsKeep updated records and files (surface and electronic files)Monitor office expenses and costsProvide overall office administrative support systemsUndertake ad-hoc assignments and projects.Travel and Logistics Support:Support in organising travel arrangements for team members and external consultants, including booking flights (best quotes/routes) and arranging visas, itineraries and accommodation.Maintain attendance and movement records for team members.Provide logistics support to MSION’s guests.Support in coordinating events/meetings/conferences (room bookings, refreshments, preparation of agenda and other documentation, minute taking and distribution, assisting with PowerPoint presentations).Support in coordinating visits of team members from other MSI Country ProgrammesGeneral Administrative Support:Ensures that meeting rooms for receiving clients and guests are well kept and usage managed to avoid prolonged stay of clients/guests at the front officeCoordinate team members to ensure that guests are promptly attended toDrive the overall Client Service objective of MSIONWork with the CSC to develop and document all Client Service procedures, policies and standards for MSIONEstablish Key Performance Indicators for measuring level of service delivery, whilst evaluating and monitoring sameMaintain and Improve the Standard of all Client Service Touch Points (front offices, websites, mails & correspondence, telephone interactions and Physical appearance of staff)Develop, monitor and improve on feedback/complaints procedures for clients use.Conduct regular surveys involving Internal and external customersIdentify, recommend and facilitate regular trainings for all Staff, on Customer service.Undertake other reasonable duties, as requested by the Corporate Services Coordinator or directed by Management 

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