Citrix Engineer at RGS Worldwide

RGS is a privately owned company with several interests in diverse sectors spanning Manpower supplies, Human Capital Development, Expert Solutions, Equipment Supplies & Procurement, ICT and Engineering Support Services with offices in Nigeria, Cote-d’Ivoire and South Africa.We are recruiting to fill the position below:Job Title: Citrix EngineerLocation: LagosRoles & ResponsibilitiesAs a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required.Ensure proper communication and quick resolution as a crisis manager.Plan and schedule Changes, Coordinating with different stakeholders.Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordinationPrepare Weekly and monthly status reports.Participate in business meetings with various stake holders on a need basis.Take corrective actions based on the customer satisfaction surveys.Work on the service improvement programs.Effort estimation/reviews on need basis for new projects.Training of new team members.Able to work on Knowledge acquisition and updates to related documents. 

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