Child Protection and Psychosocial Support Officer at Plan International

Plan International Nigeria is part is the global federation of Plan International and was registered as a National Organization in 2014 in Nigeria. Plan International works in 52 developing Countries across Africa, Asia and the Americas. Plan’s Global Strategic Goals (2017-2022) is to advance Children’s Rights and Equality for Girls ad our Ambition is, “together, we take action so that 100 million girls learn, lead, decide and thrive”. We reach as many children as possible, particularly those who are excluded or marginalised through the delivery of high-quality programmes that deliver long-lasting benefits to children and their communities.We are recruiting to fill the position below:Job Title: Child Protection and Psychosocial Support (CP/PSS) OfficerLocation: Maiduguri, BornoGrade: C2Department: ProgrammesReports to: NJR Project Coordinator with the Child Protection Specialist as Technical LeadPurposeThe purpose of this role is to coordinate and manage the CP and PSS activities in line with International minimum standards for Child Protection and Mental Health and Psychosocial Support in Humanitarian Action in Borno state North East Nigeria.Dimensions of RoleCommunicates within Plan International Nigeria and with partners and related government institutions.The post holder will manage the CP and PSS activities interfacing with other programme team members.The post holder will also contribute towards the capacity building of Plan Internationals implementing partners and community volunteers.Key End Results and typical ResponsibilitiesProgramme development & Quality ManagementIn collaboration with the Field Team and CPiE Specialist, the CP/PSS Officer will be responsible:To ensure children harmed or at risk of being harmed are identified and receive individual case management support by ensuring the use of the standardized case management tool, Case Management principles are adhered to by Case Management team members.To manage, provide training and technical support to, and build the capacity of the full case management team in consultation with the CPiE Specialist.To coordinate with other child protection agencies on case management and Mental Health and Psychosocial Support service providers.Technical Skills:Provide technical and management leadership to the Case Management program in accordance with best practice and Plan policies, including its child-centered community-based approach.Ensure that solid case management, referral and information management systems are in place for appropriate identification, responses and follow-up for children harmed or at risk of being harmedEnsure regular communication with CPiE Specialist to integrate appropriate child protection in emergencies priorities in program designEnsure regular Plan case review meetings and conferences are conducted to reflect on progress and to accommodate the lessons learned and improve case management system accordingly; [participate in Best Interest Determination as appropriate].Ensure the [Child Protection Database] is set up, regularly updated, analysed for trends in the caseload, and efficiently and confidentially managed in collaboration with the Data Manager [and relevant partner organizations (e.g. UNHCR, Save the Children and UNICEF)].Provide support to Family Tracing and Reunification activities in collaboration with implementing agenciesCollaborate with other project staff to ensure referrals to other services such as psychosocial support and education/livelihoods interventionsStaff Supervision & Development:Directly supervises partner NGO Case Workers and PSS WorkersMaintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.Ensure timely completion and submission of regular program and staff reporting and annual performance reviews, as appropriateAssist with the recruitment of Case Management staff.Ensure training, support and ongoing capacity building opportunities for volunteers and staff on technical and project management skills.Provide evaluations on staff performance in accordance with Plan Policies and Guidelines.Ensure that all Plan policies are upheld, as well as international Minimum Standards for Child Protection, Case Management, and UNHCR Guidelines.Grant Planning & Implementation:Produce monthly data and regular narrative reports for different stakeholders as well as donor narrative reports of high quality (in collaboration with line manager and the M&E Manager).Supports implementation and ensure adherence to monitoring and evaluation plans.Monitoring & Reporting:Initiate regular, participatory assessments/feedback surveys with client communities.Provide inputs into and consolidate weekly, monthly and quarterly progress reports on the Case Management activities; Submit reports for all field activities, trainings and meetings.Maintain effective and efficient oversight, quality control and reporting systems and processes that ensure regular field monitoring and modifications as required.Contribute to high-quality Plan and donor reports on activities, indicators and achievements, as well as best practices and lessons learned.Coordination & Representation:Actively develop and maintain effective working relationships with key stakeholders, including donors, government actors, UN agencies, international and local NGOs, and other relevant actors.Regularly attend CP sub-cluster and MHPSS Working group meetings at LGA and State levels to contribute to coordinator of case management responses and Psychosocial support across agencies.Program Development:Contribute to the development of the CP program strategic direction for responding to children harmed and at risk of being harmedContribute to proposal development activities (narrative and budget) through planning and program design with relevant field-based staff and ensure technical standards are taken into considerationOther:Consistently and proactively monitor/assess the safety and security of field teams; promptly reporting concerns or incidents to Plan management and liaising with community leaders and other external parties as required to maintain/enhance the security environment for Plan programsOther duties as assigned by the supervisor to enable and develop Plan programsHuman Resource Development:Supports the orientation, on-going development/training and builds capacity of local partner staff when required.Learning and knowledge management:Shares relevant information within the team establishing and supporting the proper documentation of activitiesResource MobilisationSupport resource mobilisation efforts by supporting proposal preparation and related engagement.Dealing with Problems:Ability to manage competing priorities and expectations from internal and external stakeholders and remain calm and resilient in the face of pressure.Manage multiple and work with distant colleagues to form a virtual efficient administration team;Use Plan procedures to settle conflicts among colleagues;Resolve problems that are not covered by established process.Analyse possible causes of problems and suggest solutions to get them resolved.Refer, whenever necessary, the case to the Child Protection in Emergencies Specialist for consideration.Communications and Working Relationships:Working contacts inside and outside the organization; include the purpose and level (high, medium, low) of the contactSupport the preparation of reports for domestic and international consumption.Provide timely responses concerning queries linked with relevant projects or programmes.Report to the Child Protection specialist;Provide support to Plan International Nigeria’s programme delivery and resource mobilisation.Work with other members of the programme units to ensure effective and efficient programme delivery.

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