Chief Operating Officer at Hamilton Lloyd and Associates

Hamilton Lloyd and Associates - Our client is a start-up healthcare company headquartered in the UK with presence in Nigeria and with immediate expansion plans across Africa; and with a focus on the delivery of specialized digital healthcare services across the country. As part of the set-up of the Nigeria office, our client is looking to hire the services of:Job Title: Chief Operating Officer Job Location: LagosJob SummaryThe Chief Operating Officer (COO) is responsible for leading and overseeing overall operations of the company.Job DescriptionThe COO should be an experienced with a considerable understanding of the health insurance market in Nigeria and in-depth working knowledge in the operations of the National Health Insurance Scheme (NHIS).The COO will be expected to direct, administer, and coordinate the internal operational activities of the organization in accordance with policies, goals, and objectives established by the Chief Executive Officer and the Board of Directors.He/she will have overall leadership and management of the organisation services, support the objectives and goals of the company, as well as manage and report on the performance of various functional units within the organisation.Daily manage the daily activities of the company, thereby ensuring that operations, systems and processes are properly coordinated and implementedDesign and implement appropriate operational structure and processes to create and deliver the company's servicesInitiate and oversee operational plans and initiatives to create cross-functional capabilities required across key areas including provider network, business operations, and sales and marketingLiaise with clients, providers, suppliers and regulatory authorities, and ensure that the company's operational procedures, policies, and standards are adhered to at all timesEnsure adequate systems and processes are maintained to measure and monitor the company's effectiveness, efficiency and quality of its healthcare deliveryLiaise with superior to make decisions for operational activities and set strategic goalsPlan and monitor the day-to-day running of business to ensure smooth progressSupervise staff from different departments and provide constructive feedbackEvaluate regularly the efficiency of business procedures according to organizational objectives and apply improvementsManage procurement processes and coordinate material and resources allocationOversee customer support processes and organize them to enhance customer satisfactionReview financial information and adjust operational budgets to promote profitabilityRevise and/or formulate policies and promote their implementationManage relationships/agreements with external partners/vendorsEvaluate overall performance by gathering, analyzing and interpreting data and metricsEnsure that the company runs with legality and conformity to established regulationsRequirementsDesign and implement business strategies, plans and proceduresSet comprehensive goals for performance and growthEstablish policies that promote company culture and visionOversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.)Lead employees to encourage maximum performance and dedicationEvaluate performance by analyzing and interpreting data and metricsWrite and submit reports to the CEO in all matters of importanceAssist CEO in fundraising venturesParticipate in expansion activities (investments, acquisitions, corporate alliances etc.)Manage relationships with partners/vendors 

Apply at