Career Opportunity for Desktop Support Engineer at Navigant Consulting, Inc.

 Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global professional services firm that helps clients take control of their future. Navigant’s professionals apply deep industry knowledge, substantive technical expertise, and an enterprising approach to help clients build, manage and/orprotect their business interests. With a focus on markets and clients facing transformational change and significant regulatory or legal pressures, the Firm primarily serves clients in the healthcare, energy and financial services industries.  Across a range of advisory, consulting, outsourcing, and technology/analytics services, Navigant’s practitioners bring sharp insight that pinpoints opportunities and delivers powerful results. More information about Navigant can be found at are recruiting to fill the position of:Job Title: Desktop Support Engineer - Level 2 SupportJob ID: 6349Location: Nigeria     Full/Part Time: Full-Time      Responsibilities Respond to service tickets and requests for local desktop support for assigned offices and remote desktop support for other offices as required to meet service level agreementsTroubleshoot and resolve hardware, software, application, network, user access, or related issuesSet up new IT equipment for the office (printers, computers, etc.)Comply with Corporate IT Service Management policies, procedures and directivesUtilize and become proficient with Navigant's standard support tools (i.e. Service Now, SCCM)Escalate more complex problems or unresolved issues to next level of supportInteract with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.Additional Responsibilities: Perform tasks as assigned to assist other IT teams, projects and initiativesComply with IT service management processes including, but not limited to, those for Inventory management, shipping and receiving of assigned computer systemsRecommend process changes as needed to improve service levelsParticipate and contribute to team meetings and suggest improvementsAchieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/requests 

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