Campaign/Leads Officer at BranndIT

BranndIT is a digital agency, designing, developing and implementing high impact experiences for both online and offline audiences.We are recruiting to fill the position below:Job Title: Campaign/Leads OfficerLocation: NigeriaJob Function: Leads Follow up, Client Service & General BusinessEmployment Type: AdhocSeniority Level: Entry LevelJob DescriptionFollow up on campaign leads to filter and categorize leads based on level and urgency of interestPrepare and share reports on leadsIdentify and assess customers’ needs to achieve satisfactionStrategize and implement appropriate marketing and promotion of the companyIdentify and assess leads/customers’ needs to achieve satisfactionProvide accurate, valid and complete information by using the right methods/toolsMeet personal/leads targets and call handling quotasFollow communication procedures, guidelines and policiesHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process leads’ account and file documents/detailsTake the extra mile to engage leads/clientsOther duties or administrative support:Maintain a strong commitment to the purpose and values of the companyMaintain a learning posture, a cheerful disposition, good interpersonal communication skillsWilling to work in a relational environmentMaintain a strong commitment to the purpose and values of the businessMaintain a commitment to excellence and customer service orientationMaintain absolute discretion in matters of confidentiality

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