Call Centre Operator at Candour Consult

Candour Consult is a world-class capacity building and management consulting organization providing human skill development with a broad vision to assisting in the development process in Africa in the areas of capacity building and development management consultancy.We are currently recruiting to fill the positions below:Job Title: Call Centre OperatorLocation: LagosJob DescriptionCall Centre Agents undertake clerical duties, such as:Faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact;Coaching staff and assisting call centre operators to resolve problems and customer inquiries;Develop rosters and managing staff numbers to meet work flows;Answering incoming calls, emails and messages, and assisting customers with their specific inquiries;Listening to calls conducted by call centre operators and providing performance feedback;Monitor and time calls;Issuing invoices and receiving electronic payments for goods and services provided;Identifying requirements and recording information into computer systems;Create further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer;Arranging the dispatch of goods, information kits and brochures to customers and interested parties;Update databases to reflect changes to the status of customers and prospective customers.  

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