Call Centre Agent Job at PINS Integrated Solutions

Job Title: Call Centre Agent
Company: PINS Integrated Solutions
Job Type: Full Time
Qualification: Secondary School (SSCE)
Location: Lagos, Nigeria
Job Field: Administration / Secretarial Customer Care
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Looking for a job where you can really make a difference?
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We need bright and enthusiastic individuals with heaps of personality to join our team covering a range of different activities.
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PINS Integrated Solutions offers a wide range of services to customers, from phone insurance to phone repairs, and we also get in touch with our valued customers to ensure we reach complete satisfaction with services provided by us.
This role will include the following duties:
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To answer calls for inquiries and other services from both existing and prospective customers
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To make outgoing calls to customers in order to ascertain satisfaction with services provided by PINS
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To complete on-line data sheets recording the client’s reason for calling and all actions taken
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Please be aware if we receive a high volume of applications for this role we may close the advert earlier than stated.
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Business Objective:
. Processes the customer accurately, provides excellent customer service, and provides the customer with any necessary information as required.
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Responsibilities:
. Excellent customer service skills (including questioning, probing, listening, establishing rapport, matching and closing)
. Genuine passion for speaking to customers, answering queries and a clear communicator
. To ensure customers queries are answered with the aim of a first time resolution
. To ensure that queries are responded to within our agreed response time
. To ensure the best Customer Care experience is given to all customers
. To achieve KPI’s whilst maintaining excellent quality
. To handle customers across different platforms, including Social Media, Email, Live Chat and Telephony
. You will work with your colleagues across Customer Care to identify and highlight trends in any customer queries
. Be passionate about being the best you can be and want to achieve targets
. Flexible for both the company and customers
. Strong team working ability
. Flexibility and able to adapt quickly to changing priorities
. Ambitious and willing to accept new challenges.
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Educational Requirements and Experience:
. Secondary School Graduate



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