Call Center Agent (Igbo Speaking) at A Reputable Insurance Company

Workforce Group - Our client, a reputable Insurance Company, is looking for the services of a qualified candidate to fill the position below:Job Title: Call Center Agent (Igbo Speaking)Location: LagosJob DescriptionH/She will be the liaising between the organization and its current and potential customers.H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.ResponsibilitiesManaging large amounts of inbound and outbound calls in a timely manner.Following call center “scripts” when handling different topics.Identifying customers’ needs clarify information; research every issue and providing solutions.Meet personal/team qualitative and quantitative targets.Seize opportunities to up-sell products when they arise.

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