Call Center Agent (Hausa Speaking) at A Leading Commercial Bank

Workforce Group - Our client, a leading Commercial Bank on the Island, is urgently looking for suitably qualified candidates to fill the position below: Job Title: Call Center Agent (Hausa Speaking)Location: LagosJob DescriptionWe are currently recruiting Contact Center Agents for a reputable bank.H/She will be the liaison between the bank and its current and potential customers.H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.ResponsibilitiesManaging large amounts of inbound and outbound calls in a timely manner.Following call center “scripts” when handling different topics.Identifying customers’ needs, clarify information, research every issue and providing solutions.Meet personal/team qualitative and quantitative targets.Seize opportunities to upsell products when they arise.

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