Call Center Agent at Pivotage Consulting

Pivotage Consulting - Our client, a full service property management company is currently seeking to grow its team by recrutiing for the position below:Job Title: Call Center AgentRef No: CCA/1112/AFLocation: Victoria Island, LagosType: Full TimeCareer: Mid/Level ExpertSummary/ObjectiveThe Call Center Agent answers incoming calls from customers, responds to inquiries, manages complaints, troubleshoot significant customer service problems, and provides general information about the company.Job ResponsibilitiesAnswering  incoming calls and respond to customer’s emailsManaging  and resolving  customer complaintsSelling  products and place customer orders in the computer systemIdentifying  and escalate issues to supervisorsProviding  product and service information to customersResearching  required information using available resourcesResearching , identify, and resolve customer complaints using applicable softwareProcessing orders, forms, and applicationRouting  calls to appropriate resourcesDocumenting  all call information according to standard operating proceduresRecognizing , document, and alert the management team of trends in customer callsFollowing up customer calls where necessaryUpselling  products and servicesCompleting  call logs and reportsOther Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

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