Call Agent (Outbound & Inbound)

Job Title: Call Agent (Outbound & Inbound)Location: LagosReporting to: Supervisor (Call Center)Job RolesHandle customers complaint, request and queries via inbound calls.Will be responsible for calling customers who are overdue on payments on their accounts.Make calls to customers who have previously indicated a need for help with technical problems.Prepare daily activities report and share with TL/ Supervisor and HOD.Ensure relevant communication, data and record are updated and recorded accordingly.Identify and escalate situation requiring urgent attention to appropriate department.Build customer interest in product and services for all queries being attended to.Ensure that calls are answered within defined threshold of 20seconds.Function/Domain:Customer Service/ Customer interaction group. 

Apply at