Business Support Assistant (SCOPE) at United Nations World Food Programme (WFP)

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.We are recruiting to fill the position below: Job Title: Business Support Assistant (SCOPE), SSA 4 Ref Id: 83323Locations: Maiduguri & Damaturu Organizational ContextWFP is scaling-up operations in the North East Nigeria. The scale-up includes the registration of 165,000 beneficiaries by the end Q3 2018.The support will cover beneficiary registration activities conducted by Cooperating Partners for Cash, E-vouchers, Nutrition and In-kind.Job PurposeTo deliver standard business support processes for a specific professional area of work, to facilitate effective service delivery. Key Accountabilities (not all-inclusive)Under the supervision of an IT/SCOPE Officer, perform the following:Provide first level technical support to Cooperating Partners’ SCOPE operationsSupport the activities of beneficiary registration including configuring and maintaining the devices prior to their deployment.Monitor the usage of the equipment from the Cooperating Partners andCollect the equipment after the registration is completed as to ensure that no equipment overnights with the registrarsProvide technical assistance with enumeration activities and card printing.Assist with the management of IT asset especially equipment loaned to partners and collect any faulty equipment and ensure there are repaired in a timely mannerProvide trainings and technical support to retailers.Support monthly e-Voucher activities.Monitor the activities of beneficiary registration and provide reports and feedbacks on beneficiary management including identified gaps, and challenges in the course of beneficiary registration.Implement the processes and procedures of beneficiary data management including biometrics;Provide retailer support in the operation of mPOS devices and report challenges faced by retailersIdentify and report issues faced by beneficiaries in various local markets;Participate in meetings with local authorities and Cooperating Partners in the organization and the planning of beneficiary registration activities;Collate data and contribute to the preparation of reports on SCOPE related issues and provide information for better decision-making by stakeholders;Perform cleaning exercises before uploading to SCOPE platform;Perform any other tasks that may be assigned by your supervisor;Understanding of Hausa or any local language will be an added advantage.4Ps Core Organizational CapacitiesPurpose:Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.People:Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.Performance:Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.Partnership:Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

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