Business Operations Executive at MNSS Limited

MNSS Limited - Our Business Support Services offer a direct route for advice, information and resources aimed at improvement and growth of businesses. We are recruiting to fill the position below:Job Title: Business Operations ExecutiveLocation: NigeriaGeneral RoleThis person will provide support to the Business Manager and will be responsible for a variety of tasks including contract management, processes and procedures, documentation, reporting and related operational tasks under the direction of the BM.Must have been exposed to project management methodologies and governance processes.Very strong logical, strategic and critical thinking and analytical skills needed in this role KeyDuties & ResponsibilitiesManaging and monitoring customer accounts (renewals and instalments)Managing and monitoring customer records (vetting and updates).Follow-up of current and old customers to ensure continuity and customer satisfaction.Manage the effectiveness of Corporate Messenger Service (CMS), its staff and clients.Sourcing new customer care initiatives.Prepare bi-monthly status reports for the BM.Prepare monthly Key Performance Indicator Reports for the MD.Conducting, compiling and recording monthly customer satisfaction surveys and initiating reasonable solutions to issues and suggestions raised and success.Maintaining the integrity of the company’s rules around customer credit and debt collection.Drafting welcome letters, contract termination letters and general notices to customers.Drafting general notices and letters to company staff and company directors.Drafting general notices and letters to company current and “hot” clients.Provide assistance to customers using the organisation’s products or services.Identifying customer needs beyond those initially expressed and providing reasonable solutions for those needsSupport the BM in the management of day to day interactionConduct ad-hoc analysis upon requestHighlighting Senior Management of all Risks, Assumptions, Issues and Dependencies.Sourcing for suppliers and maintaining contact with them.Requesting for quotations and proposals from suppliers as at when due, accessing them and selecting the best.Managing company service officers; ensuring the service officers run the services consistently in line with company policies and procedures.Updating of policy and procedural documentationManaging company processes for all domains by defining, reviewing, engaging in the change control of the process, testing and implementing the process.Plan, Supervise and update leave/out of office spread sheetHandling recruitment. Contact job websitesOffer letter and Induction spreadsheet are in the HR folderHandling HR related BSSAccountabilities:Seamless execution of the organizations operationsImplemented policies and procedures for all employees, clients and contractorsDay-to-day oversight of the company’s operationsImplementing cost reduction strategies for the organizationKey Interfaces:All functional heads.BM and MD.Company Clients.

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