Business Manager at Stresert Services Limited

 Stresert Services Limited - Our client, a top Travel and Tour organization mostly into umrah/hajj operations, tours (schools/groups), general ticketing, airport protocol, and hotel reservations, is recruiting suitably qualified candidates to fill the position below: Job Title: Business ManagerJob Ref: TABMLocation: Lagos IslandReports To: MD/CEOJob DescriptionWe require the service of a Business Manager who will be in charge of the overall Operations and the general growth of the business.ResponsibilitiesOperations:Overall management of the AgencySupervise the daily activities of the CompanyDesign operational plan for the companyDrive the company’s marketing policyEnsure high marketing standardsSign-on of new customers to the company.Drive growth of clientele baseUnderstand the company’s market share objectives for each customer and resolve strategies to increase wallet shares of the customer’s businesses with us.Contribute towards ensuring company’s budget for actualisation and realisation for the year.Management of Existing Clients:100% customer retention and improved turnaround/response time.Prompt resolution of customer issues and complaints.Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis.Ensure actualization of business targets.Ensure high standard of customer experience alwaysDevelop strategies to achieve visibility for the CompanyAttending Agency’s meetings and appointmentsGenerating enough income to defray all Agencies’ expenses.Recruiting the best hands for the AgencyPrepares Weekly and Monthly Marketing Call PlanMonthly Operations & Marketing ReportFinancial Tasks:Follow up on debtorsSupervise the recovery unit and pursue all the outstanding payments due to the CompaniesPrepare Annual budgets with the MD/CEOImplementation of the budgets.Keeping Agency’s records and accountingMonitor and ensure prompt invoicing of executed jobsLiaise with Bank account officers to ensure smooth operations with the banks.Follow up on loan repayments to avoid defaultMaintenance Tasks:Facilities/Equipment management.Maintain data base. 

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