Business Hub Manager

Ibadan Electricity Distribution Company (IBEDC) Plc - Headquartered in Ibadan is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states).We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions.We are recruiting to fill the vacant position below:Job Title: Business Hub ManagerLocation: Ibadan, OyoSpecialization: Business ManagementJob DescriptionTo coordinate / direct the activities of IBEDC’s Business Hub (including undertakings and service centres) to drive financial and operational performance      ResponsibilitiesProvides general oversight of the Business HubTranslates the organisation’s overall business performance goals into specific performance targets for the BH and outlines actions plans o Defines KPIs and performance targets o Develops strategic marketing plans to meet specified revenue targets set by the organisationEnsures all new service connections are carried out according to IBEDC meter deployment strategy and approval proceduresDevelops and maintains cordial, professional and mutually beneficial relations with customers by maintaining premier customer service o Maintains customer satisfaction by driving initiatives to understand customer expectations and developing effective strategies to meet and exceed such expectationsEnsures BH operations are in compliance with IBEDC’s policiesDevelops budgetary plans for BHsPrepares periodic BH operational reports for managementCreates a harmonious working environment,mentors staff and motivates all team members to perform efficientlyActs as a capable representative of the organisation at the business hub level 

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