Branch Manager at PFL Group International

PFL is an international education consultancy with global presence in Asia, Africa, America, Australia, Dubai and Canada and the UK and operating in Nigeria since 1997. We represent the interest of several institutions in Australia, Canada, Dubai, New Zealand, USA and United Kingdom.We are recruiting to fill the position below:Job Title: Branch ManagerLocation: RiversReports to: General ManagerDepartment: OperationsJob PurposeCoordinates the day-day operations of the branch by ensuring that staff and resources are optimally managed and targets are met.To work with lead conversion officers so as to deliver the agreed conversion rate successfully and to stick to the set target of 08 out of every 10 registration to be recordedTo work closely with the CRM Manager to avoid any problem the Conversion Officers may be experiencing with the CRMCore Working Relationships:General Manager, Customer Service Manager, Admin Manager, Business Development Officers, In-House Reps, Events coordinator and HR Manager.Key Areas of ResponsibilitySubmission of weekly/monthly branch report to the General ManagerEnsure allocated revenue targets and visa targets for branch are achieved and ensure effective supervision and monitoring of other Conversion Officers; as such accountable for the overall performance of conversion team in your branch.Ensure that partner institution visits are run appropriately and successfullyStrategize and successfully execute marketing activities at branch levelEnsure that all the equipment are in proper working condition so that performance will not be affectedlog on to CRM everyday and monitor queues to ensure that branch records are in the “Urgent” and “Critical” queues are moved to the next queues are moved to the next queues, keeping both the student and the institution promptly informed as to progress.Conduct visa seminars.Ensure compliance with Company operational and HR regulations and processesEnsure compliance with Company application procedures/ student guidelines at all timesAdvise staff on operations procedures and undertake annual appraisals with all staff.To send regular report on school visit to Customer service manager, HR manager and Sales and service managerOrganize weekly branch meeting with all staffPrepare Monthly Requisition for BranchPrepare and send monthly petty expenditure reportCollate monthly service charge/registration records 

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