Bilingual Travel Advisor (Jumia – Travel) at Jumia Nigeria

umia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.Jumia Travel is a hotel/flights booking website that provides travellers with the perfect place/flight they need at the best price from more than 25,000 hotels in Africa and more than 200,000 hotels around the world. We are currently recruiting to fill the position below: Job Title: Bilingual Travel Advisor (Jumia - Travel) Location: Lagos, NigeriaJob type: Full TimeDepartment: Customer ServiceJob DescriptionWe are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. ResponsibilitiesBe part of the Bilingual (French) team that represents Jumia Travel as the top hotel booking, flight booking and travel portal.In particular you will:Respond to customer questions in a timely manner either via phone, email and chat.Attract potential customers by answering questions/suggesting information about our products and servicesInclude a sale speech in every interaction with customer and contact proactively customers to increase bookingsResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionChallenge and influence hotel to improve service level and operational standardsBuild and maintain strong working relationships with hotel’s staffCompletion of service reports by collecting and reporting on call log informationManaging daily targets and tracking progress with tool such as Excel, Google Spreadsheet and various ticketing systemsBuilding and leading cross-functional teams-able to anticipate and deliver solutions to client issues. 

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