Bilingual Customer Support Agent at Iroko Partners

IROKO is Africa's leading entertainment technology company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world's largest online catalogue of African content, totaling 10,000+ hours.We are recruiting to fill the position below:Job Title: Bilingual Customer Support AgentLocation: LagosJob DescriptionIROKO+ is a video-on-demand service distributed across all French Speaking Africa, via our partner CANAL+, a pay-TV leader in the region.You will be working the 2-person customer service team, based in Lagos.Customer Service MissionTo provide excellent customer service by communicating with our customers professionally and respectfully in fluent written and spoken French.To pay rapt attention to details, investigating and interpreting issues, for quick resolution.To embody the voice of customers and to convey information clearly, confidently, and politelyPosition SummarySolving or escalating Subscription Issues (subscription access issues, etc.)Escalating any urgent product-related issues to Product ManagerProduct-debugging and quality assurance testingInterviewing users by phone, analysing survey results to drive a better understanding of user behavior 

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