Associate, Information Technology at Bridge International Academies

Bridge International Academies is the world’s largest and fastest-growing chain of primary and pre-primary schools with more than 400 academies and 120,000 pupils in Kenya and Uganda. We democratize the right to succeed by giving families living in poverty access to the high-quality education that will allow their children to live a very different life. We are recruiting to fill the position below:Job Title: Associate, Information TechnologyLocation: Yaba, LagosWhat you will DoThe IT Department is responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop and mobile support to all business users. The department is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision throughout the business.The IT Associate, will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement and efficient operation of IT functions. Additionally, the role will include responsibility for ensuring the security and integrity of IT operations and systems.The flexibility to work outside normal business hours is integral to this role, as is the ability to work under broad direction and minimal supervision.Provide first point of IT Support contact for all Bridge staff, covering all PC hardware, software, smartphones and tablets, as well as any associated peripherals.Deploy computers and associated peripherals including new installations and redeployment of existing equipment.Install and configure operating systems and software to agreed standards under the direction of the IT Manager and other immediate supervisors.Maintain existing equipment to standards determined by the IT Manager, by performing upgrades, new installations and carrying out routine procedures.Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensuring that records are kept up-to-date within the service desk system.Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers or partner organizations as required.Log all incidents and service requests in Bridge’s designated service desk system, where necessary login on behalf of Bridge staffManage service desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.Ensure system and data security is maintained at a high standard, ensuring the integrity of the Bridge network is not compromised.Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner.Work with colleagues to monitor performance of Bridge systems, ensuring that issues are appropriately escalated and resolved.Provide technical assistance to project teams and undertake technical project roles when required.Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department.Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.Provide at all times a professional, courteous and rapid response to individual users.

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