Area Sales Manager, Retail at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians Job PurposeTo develop and implement the retail strategy in the zonal/area showrooms to achieve predefined return on investment through excellent product sales drive, service delivery, issue resolution and operations management.Duties and ResponsibilitiesFinancial performance of showrooms, AES & franchise locations within the zone -Drive showroom shop team to maximize sales opportunities and ensure that all targets are achieved within region franchise/ retail touch pointsEffectively cascade and monitor zonal/area month-on-month sales targets across these touch pointsEnsuring sales of devices and ERC achieving target on all product categoriesOptimize operating costs and driving revenue growth to ensure Positive P&L result in all Retail shops, AES & FranchiseDrive the Up-selling of Airtel products and services in retail showroom & AES within zonesEffectively drive and manage target driven initiatives and projects in franchise and retail outlets in regionCustomer experience/satisfaction & process adherence across zonal showrooms, AES & franchise -Responsible for workflow assessment in the shops, ensuring ALL customers receive internationally benchmarked(world-class) customer serviceEnsure target response objectivesDrive CSAT across zonal touch-points in line with agreed targetEnsure these outlets have the required work tools/accessesEnsure that all touch points comply with set standards and meet SLA’sTeam performance management & engagement -Ensure target achievement for JKQ & GUEST score for zoneOversee the implementation of learning initiatives to ensure that client facing staff are able to complete the saleEnsure the achievement of projects, people and process to achieve set targets within the constraints of the budgetSupport showroom employee engagement and retention initiativesImplementing and tracking employee rewards scheme/over-timeAnalyze the skills level of the supervisors, and provide a platform for continuous skill development for the entire teamRelationship management: build a strong relationship between team membersOperational management of showrooms & uniformity of standard look and feel across all touch points -Responsible for the seamless operations of Airtel showrooms, AES and franchise within the zonesEnsure stock and cash reconciliation of all shops and touch points within zoneResponsible for closing / mitigating audit IssuesResponsible for evolving cost efficient operations by creating and enforcing control measures and reviewing operating processesDrive consistency in ‘look and feel’ at all Airtel owned and franchise showroomsDrive optimality at these touch points by ensuring necessary materials for customer education and TOMADimension (Metrics):Retail expansionCustomer Satisfaction ScoreDevice salesGross AddsRetail look and feel & floor managementProfitabilityProductivity

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