Application Support Analyst at Citibank Nigeria Limited

Citibank Nigeria Limited, the leading global financial services company, provides consumers, corporations, governments and institutions with a broad range of financial products and services.We are recruiting to fill the position below:Job Title: Application Support AnalystJob ID: 16059344Location: NigeriaSchedule: Full-timeJob Function: TechnologyShift: Day JobKey ResponsibilitiesTo manage delivery and implementation of new applications as per TTS Technology and business management requirements.Providing application functionality expertise to TTS Technology and Business units. Understanding technology industry trends, how they impact our future solutions and provide strategic direction for TTS Technology and Business community.Provide regular feedback in the form of MIS to TTS Technology and Business units on performance of application delivery and implementations.Manage the TTS Technology controls and compliance process as applicable to the application support function.Business requirements elicitation on projects of all sizes, involvingStakeholder analysis and effective engagement with stakeholders at all levelsFacilitation of workshops and meetingsProblem analysisProcess mappingElicitation and documentation of high-level business requirements and functional/nonfunctional requirementsMaintenance of a requirements traceability matrix.Contribution towards the design and procurement of IT and business solutions, throughClose working with local and regional technical teams as well as suppliers to ensure business requirements are met by technical solutionsProduction of Requests for Proposals and similar documentsEvaluation of third-party solutionsDesign and mapping of new and changed business processesDesign of new and changed business roles, information flows, business documentation, and training, as required.Contribution towards the testing of IT and business solutions, throughProducing, or assisting with the production of, test cases and scriptsSupport of user acceptance testing.Contribution towards the implementation of  IT and business solutions, throughLiaison between IT staff and the business areas to ensure the effective implementation of technical componentsClose working with business staff to implement changed business processes so that continuity is not impactedDriving the delivery of projects and taking responsibility for key project management activities for smaller projects and support for more complex ones.Providing project management support to business managers who are responsible for delivering larger projects.Support of business staff, at all points of the project lifecycle, who will sometimes be working in the role of business analyst or project manager on smaller projects.Managing production support for local and regional application including the Core Banking applicationManaging changes in local application including functionality changes and bug fixes. working with regional support teams to manage changes on regional applications.Supporting the business process automation and lean engineering effort of the business. 

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