Analyst, Performance Analysis and Reporting (Supervisory)

MTN Nigeria is the leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.Job Title: Analyst, Performance Analysis and Reporting (Supervisory)Job DescriptionTo ensure growth in MTNN’s base in line with the strategic business objectivesPropose effective route-to-market options in implementation of all defined strategies for customer retention.To manage and monitor customer SIM Card Registration across all regions and provide basic enablement for smooth operations across cross functional units.Prepare MFS reports, develop forecasts and make fact-based recommendations to management for improved profitabilityPerform data and trend analysis of all revenue generating transactions, commissions, targeted campaigns within Mobile financial servicesParticipate in developing quarterly reforecasts and annual plans  and ensure relevant business rules are applied in the budget process and forecasting scenarios for MFSProvide analytical commentary to support the analysis, risk assessments and forecastsAnalyze market and economic conditions in order to develop metrics to measure performance and drive profitable growthAccumulate and maintain all MFS customer related dataPerform ad hoc analysis of business issues as needed to support the achievement of MFS goalsDeliver on key business metrics i.e. Active subscriber (RGS 30), Agent distribution, revenue, Churn, Savings, Product Performance, competitive environment and their relevant metrics as impacts Mobile financial servicesEnsure that all information and data collected, stored, shared and reported are in line with MTNN GuidelinesAnalyze and report special focus MFS KPIs and activities e.g. campaigns, service channels, product and services adoptions, accounts and customer profitability, customer satisfaction, etc.Communicate detailed, accurate, timely, and easily accessible information on all MFS KPI’s (financial and non-financial)Collaborate with IS (EDW and others) and BI to ensure reports meet specifications and made available as per SLAParticipate in developing a robust and detailed demand forecast on all services and products within Mobile financial servicesServe the Division’s internal customers and provide solutions to improve the customer experience.Drive an increase in MTNN’s Net Promoter Score.Liaise with other departments such as Finance, Information Service, Enterprise Solution and Marketing  to understand their input into MFSGather and analyze a variety of customer and agent data for segmentation, risk assessment, campaigns etcLiaise with IS and other departments to ensure MFS and MTNN requirements are met by the EDWNetwork and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.Maintain effective working relationships with internal and external suppliers.Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience., Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.Job ConditionNormal MTNN working conditionsMay be required to work extended hoursOpen plan office 

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