Analyst, Information Management at MTN Nigeria

The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.We are recruiting to fill the vacant position below:Job Title: Analyst, Information Management Location: LagosJob DescriptionResponsible for supporting and developing the current Information Management applications and initiatives. Involves in the investigation and analysis of user problems and application bugs and subsequent problem resolution and technical testing.Review future business needs for Information Management systems and identify key requirements and integration needs of suitable applications, identifying trade-offs between competing systems.Analyse organisational needs and identify business requirements and design related applications, as well as assist business analysts to define user information and reporting requirements.Lead staff in the Information Management team and lead in carrying out technical tasks including ETL, data modeling, back-end development and user access programming.Provide day to day management oversight for the Information Management services to ensure incidents and service requests and escalations are dealt with in a timely fashion.Monitor and maintain the performance of Information Management systems within the business and implement improvements to related systems, processes and operations.Lead team in supporting operations/analysis and ensure that operational delivery of system outputs are met in line with OLAs and SLAs.Liaise with application vendors and ensure SLAs are met through extensive review/negotiation of SLA agreements.Liaise with vendors to deliver support and solutions and provide recommendations on Information Management service improvements, application solutions and enhancements.Producing relevant technical documentation and specificationsIntegration of big data solutions with existing reporting and analytical solutionsDevelop and implement big data models and solutions

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