Agent Retention Specialist at Contec Global Infotech Limited

Contec Global Group - Established in 1984 and headquartered in London, the Contec Global Group has a worldwide presence, with operations in Asia, Africa and Europe. As a company established on the platform of e-Governance and smart technologies, Contec Global is amongst the most experienced independent technology and systems organizations operating in developing countries. Today, the Group is engaged, globally, in providing integrated, systems-based solutions in the fields of Secure Technologies, Infrastructure and Hospitality.We are recruiting to fill the position below:Job Title: Agent Retention SpecialistLocation: LagosJob DescriptionDevelop new strategies for customer retention activities.Respond to customer queries and address service complaints in a timely manner.Work with Sales Manager in implementing sales promotion activities.Track contracts that are soon to be expired and contact customers for renewals.Develop product presentations and demonstrations to customers.Analyze customer feedbacks and develop new techniques to ensure customer retention.Provide excellent customer services and ensure customer satisfaction.Build positive working relationships with customers for repeat businesses.Explain customers about new products and benefits.Make sales calls to existing and new customers for business growth.Perform customer negotiations and reach a fair conclusion from both business and customer perspectives. 

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